Privacy policy.

Privacy Policy

Last Updated: May 22, 2025

At Heidi’s Commercial Cleaning, Inc., your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us via SMS and other communication methods.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Phone number

  • Email address

  • Service address

  • Any other information you choose to provide

2. How We Collect Information

We collect information through:

  • Website forms

  • SMS messages, phone calls, or emails

  • Quote requests, service bookings, and support inquiries

3. Why We Collect This Information

We use your information to:

  • Provide and schedule cleaning services

  • Send reminders and updates about your appointments

  • Share promotions and service updates (with your consent)

  • Improve our communication and customer experience

4. SMS Consent and Communication

By opting in, you agree to receive text messages from Heidi’s Commercial Cleaning, Inc. regarding:

  • Appointment confirmations

  • Service reminders

  • Promotions and updates

Message Frequency: Up to 5 messages per week

Message & Data Rates: May apply based on your mobile carrier

Opt-Out: You can reply “STOP” at any time to unsubscribe. No further SMS communication will be sent.

Help: Text “HELP” to (650) 248-4146 for assistance.

We do NOT sell or share phone numbers or SMS opt-in data with third parties or affiliate companies for marketing purposes.

5. Data Protection

We use industry-standard security measures including encryption and internal access control to protect your information from misuse or unauthorized access.

6. Sharing of Information

We do not sell, rent, or trade personal data. We may share data with trusted third-party service providers solely for business operations such as scheduling or billing.

7. Your Rights

You may:

  • Access or update your personal data

  • Request deletion of your information

  • Withdraw SMS consent at any time

8. Contact Us

If you have questions about this policy or your data, contact us at:

Heidi’s Commercial Cleaning, Inc.

Email: heidiscommercialcleaning@yahoo.com

Phone: (650) 248-4146

Mailing Address: 899 Arguello St, Suite B, Redwood City, CA 94063

Terms & Conditions

Effective Date: May 22, 2025

By using our website or services, you agree to these terms.

1. Acceptance of Terms

Using our site or services indicates acceptance of these Terms & Conditions.

2. User Conduct

Users agree not to engage in unlawful, abusive, or unauthorized use of our website or services.

3. Service Terms

Appointments are subject to availability. Cancellations may be subject to applicable fees.

4. Payments

Payment terms are provided at booking. Non-payment may result in cancellation or late fees.

5. SMS Communications

By opting in via our website, users agree to receive text messages as described in our Privacy Policy.

6. Intellectual Property

All content on this website is the property of Heidi’s Commercial Cleaning, Inc. and may not be reproduced without permission.

7. Limitation of Liability

We are not liable for indirect damages beyond the scope of cleaning services provided.

8. Termination

We reserve the right to terminate service or account access due to nonpayment or misuse.

9. Governing Law

These terms are governed by the laws of the State of California.

10. Contact

Questions? Contact us at: heidiscommercialcleaning@yahoo.com or (650) 248-4146