Heidi's Cleaning

HEIDI’S COMMERCIAL CLEANING INC.

Digital (eGift) Card — Terms & Conditions of Sale, Delivery, and Redemption
Effective Date: August 5, 2026 · Last Updated: August 5, 2026

These Terms govern the purchase, delivery, and redemption of digital Gift Cards for residential cleaning services offered by Heidi’s Commercial Cleaning Inc.

1. Introduction and Acceptance of These Terms

These Terms & Conditions (the “Terms”) are a binding legal agreement between you and Heidi’s Commercial Cleaning Inc. (“Heidi’s,” “we,” “us,” or “our”). They apply when you purchase a digital gift card (an “eGift Card” or “Gift Card”) through our online gift-card and estimate tool (the “Site”) for use toward residential cleaning services provided by Heidi’s.

A Gift Card is a prepaid credit that the recipient may apply toward the price of eligible residential cleaning services. It is not a cleaning appointment, is not a guarantee of availability, and does not by itself schedule any service. Cleaning appointments are booked separately and are always subject to availability and to these Terms.

By selecting a Gift Card amount, entering recipient or billing information, submitting payment, or otherwise using the Site to buy or redeem a Gift Card, you acknowledge that you have read, understood, and agreed to these Terms and to our Privacy practices described in Section 20. If you do not agree, do not purchase or use a Gift Card.

Nothing in these Terms waives any right that California law grants to you and cannot be waived. Where these Terms conflict with a non-waivable protection of California law, that law controls.

2. Definitions

• “Gift Card” / “eGift Card” — the prepaid digital credit purchased through the Site, delivered electronically, and redeemable toward eligible residential cleaning services.
• “Gift Card Value” — the face amount of the Gift Card (for example, $300). This is the amount available to the Recipient to apply toward services. The Gift Card Value is selected by the Purchaser using the on-screen slider, in $50 increments, from a minimum of $50 to a maximum of $1,200.
• “Amount Paid” / “You Pay Today” — the price the Purchaser actually pays at checkout, which equals the Gift Card Value minus any promotional discount (see Sections 4 and 6–7). The Amount Paid is always equal to or less than the Gift Card Value.
• “Promotional Discount” — a limited-time price reduction that lowers only the Amount Paid. It never increases, and is never added to, the Gift Card Value or the Recipient’s redeemable balance.
• “Purchaser” / “Sender” / “you” — the person who buys the Gift Card and pays for it.
• “Recipient” / “Beneficiary” / “Holder” — the person who receives the Gift Card and is entitled to redeem it.
• “Remaining Balance” — the unredeemed portion of the Gift Card Value at any given time, as tracked in Heidi’s records.
• “Services” — residential cleaning services offered by Heidi’s, including Regular / Recurring Cleaning and Deep Cleaning, as described on the Site.
• “Estimate” / “Estimated Investment” — the non-binding, approximate price generated by the Site’s estimator based on the information you enter. An Estimate is not a quote, offer, or final price (see Section 4).

3. Eligibility

Gift Cards and the underlying Services are offered only for the following, and by purchasing you represent and warrant that they apply to you:

• Residential properties only. Gift Cards may be redeemed only for cleaning of residential homes and dwellings, including single-family homes, apartments, condominiums, townhomes, and studio apartments (studios are eligible and are the smallest size supported by our estimator).
• Commercial and non-residential services are excluded. Although our legal name includes “Commercial,” the Gift Cards and estimator on this Site cover residential cleaning only. Gift Cards may not be redeemed for commercial, industrial, office, post-tenant/turnover-at-scale, or other non-residential cleaning. For commercial work, contact us directly for a separate quote and agreement.
• Service area. Services are available only within Heidi’s current service area. A Gift Card does not guarantee that Heidi’s serves the Recipient’s location, and does not obligate Heidi’s to travel outside its service area. If the Recipient’s property is outside our service area, the Gift Card may be redeemed only if and when service becomes available, or as otherwise required by California law regarding remaining balances (see Sections 11–12).
• Age and capacity. You must be at least 18 years old and able to form a legally binding contract to purchase a Gift Card. By purchasing, you represent that you meet these requirements.
• Property condition and access. The property must be safe to service and reasonably accessible. Certain conditions (for example, hazardous materials, pest infestation, biohazards, or homes exceeding the size limits of our estimator) may require a separate on-site walkthrough and a custom quote before service.

4. The Estimator - Estimates Are Not Quotes

Our Site includes an optional estimator to help you gauge a reasonable Gift Card amount. You may estimate by (a) bedrooms and bathrooms, (b) home square footage, or (c) property address lookup. You also select a service type: Regular / Recurring Cleaning (priced by home size and frequency — weekly, biweekly, or monthly) or Deep Cleaning (billed on an hourly basis, currently $150 per hour, with additional time for Move In / Out and Post-Construction cleans).

The resulting figure is an estimate only. It is approximate, is generated automatically from the information you provide, and is not a quote, offer, contract, or guaranteed price. Final pricing may differ based on the home’s actual size and condition, the scope of work, and any additional services requested during an on-site assessment. Address-based square-footage lookups rely on third-party data that may be inaccurate, incomplete, or unavailable, and are provided “as is.”

Homes larger than 5,000 square feet require an on-site walkthrough before a Gift Card can be purchased for that estimate. You are never required to buy a Gift Card equal to any estimate — you choose the Gift Card Value yourself (see Section 5).

5. Purchasing a Gift Card

Gift Cards are sold exclusively online through the Site. During checkout you will:

• Choose the Gift Card Value using the on-screen slider, in $50 increments, from $50 up to $1,200. You may select any amount in that range; the estimate is offered only as guidance and does not limit your choice.
• Choose a delivery method (email or SMS) and provide the Recipient’s name and the corresponding email address or mobile phone number.
• Provide the Sender/Purchaser name and a purchase-receipt email address, and may add an optional personal message (up to 500 characters).
• Provide billing details (name on card, billing email, and billing phone) and enter payment card information, which is processed securely by our payment processor (see Section 8).

Information we collect at purchase includes: delivery method; Recipient name; Recipient email and/or phone; Sender name and receipt email; billing name, email, and phone; your optional personal message; the selected Gift Card Value; the applicable Promotional Discount; and the Amount Paid. We also record estimate details (such as the estimated price, service type, and frequency) associated with the transaction. See Section 20 for how this information is handled.

A purchase is complete only when your payment is authorized and confirmed by our payment processor. If payment is declined or not confirmed, no Gift Card is issued.

6. Gift Card Value vs. the Amount You Pay

This is the most important thing to understand about your purchase. There are two different numbers, and they are not the same:

• Gift Card Value — the full face amount the Recipient can spend on Services. This is what the Recipient receives.
• Amount Paid (“You Pay Today”) — the discounted price you actually pay at checkout, which is lower than the Gift Card Value because of the Promotional Discount.

Worked example. If you select a Gift Card Value of $300, the current Promotional Discount for that amount is $22.60, so you pay $277.40 today — and the Recipient still receives the full $300 in redeemable value:

In every case, the Promotional Discount reduces only what you pay. It is never added to the Gift Card and never increases the Recipient’s redeemable balance. The Recipient always receives exactly the Gift Card Value — no more and no less.

The table below shows representative amounts. The Promotional Discount is calculated automatically on a sliding scale (see Section 7); figures are rounded to the nearest ten cents and are shown to you on screen before you pay.

Gift Card Value (Recipient Receives)	Promotional Discount	You Pay Today	Redeemable Value to Recipient
$50	−$2.50	$47.50	$50.00
$300	−$22.60	$277.40	$300.00
$500	−$47.80	$452.20	$500.00
$1,200	−$200.00	$1,000.00	$1,200.00

The exact Gift Card Value, Promotional Discount, and Amount Paid for your order are displayed on the Site before you submit payment. Those displayed figures govern your specific transaction.

7. Promotional Discount Terms

From time to time, and currently, we offer a Promotional Discount on Gift Card purchases. The discount is calculated on a sliding scale that increases with the Gift Card Value, beginning at approximately 5% for a $50 card and rising to a maximum discount of $200 on a $1,200 card. The applicable percentage and dollar amount are computed automatically and shown to you before checkout.

• The Promotional Discount applies to the purchase price only and reduces the Amount Paid.
• The Promotional Discount has no independent cash value, is not redeemable for cash, and cannot be transferred, sold, combined with other offers unless expressly stated, or applied retroactively to a completed purchase.
• The Promotional Discount does not increase the Gift Card Value or the Recipient’s Remaining Balance.
• We may change, suspend, or discontinue any Promotional Discount at any time. The discount in effect and displayed at the time of your purchase is the one that applies to that purchase.
• Because the discount is part of the purchase price, it is non-refundable except to the extent a refund is required by law (see Sections 11–12 and 16).

8. Payment Processing (Stripe)

All payments are processed securely by Stripe, Inc., our third-party payment processor. Heidi’s does not store your full payment card number. Your card data is transmitted directly to Stripe and is subject to Stripe’s terms and privacy policy. By submitting payment you authorize Heidi’s (through Stripe) to charge your payment method for the Amount Paid.

• All prices and charges are in U.S. Dollars (USD).
• You represent that you are authorized to use the payment method you provide and that the billing information you enter is accurate.
• Your Gift Card is issued and delivered only after the charge is authorized and confirmed. If a charge is later reversed, disputed, or fails, we may suspend or void the Gift Card and any Remaining Balance (see Section 17).
• We are not responsible for fees your bank or card issuer may charge, or for declines, holds, or errors caused by your payment method or financial institution.

9. Delivery of the eGift Card

eGift Cards are delivered electronically, using the delivery method you select at checkout, after your payment is confirmed:

• Email delivery. We send the Gift Card to the Recipient email address you provide.
• SMS delivery. We send the Gift Card by text message to the Recipient mobile number you provide. Message and data rates may apply. By choosing SMS delivery and entering a Recipient phone number, you represent that you have the Recipient’s permission to have Heidi’s send a one-time text message to that number for the purpose of delivering this Gift Card.

You are solely responsible for entering complete and accurate Recipient contact information. We deliver to the address or number you supply. To the fullest extent permitted by law, Heidi’s is not responsible for, and will not re-issue or refund a Gift Card because of, any of the following:

• Incorrect, mistyped, outdated, or invalid email addresses or phone numbers you provide;
• Delivery delays, non-delivery, or messages routed to spam, junk, promotions, or quarantine folders;
• Carrier delays, message filtering, blocking, or failures, or a Recipient device that cannot receive the message;
• Returned, bounced, or undeliverable messages; or
• A Recipient who has opted out of, or whose settings block, email or SMS messages.

If a Gift Card is not received because of a delivery issue not caused by incorrect information you supplied, contact us and we will make commercially reasonable efforts to re-send it to a corrected address or number (see Section 18). We track issued Gift Cards in our records, so a Recipient’s balance is protected even if a message is lost.

10. Redemption of the Gift Card

• Gift Cards are redeemed toward the price of eligible residential cleaning Services provided by Heidi’s. To redeem, the Recipient contacts Heidi’s to book an appointment (see Section 13) and presents the Gift Card.
• A Gift Card is not cash. Except where California law requires a cash refund of a small Remaining Balance (see Sections 11–12), a Gift Card may be used only toward Services and may not be redeemed for cash, and cannot be used to purchase another gift card.
• A Gift Card may be applied to one or more appointments until its Remaining Balance reaches zero. Any unused balance stays on the Gift Card for future use, unless California law requires otherwise.
• Balance tracking. Heidi’s tracks each Gift Card’s Remaining Balance internally. Value is deducted from the Gift Card only after a cleaning Service has actually been performed (or as otherwise provided in the cancellation terms in Section 14).
• Full redemption and deactivation. Once the entire Gift Card Value has been redeemed and the Remaining Balance reaches zero, the Gift Card is fully used and becomes permanently inactive. A fully redeemed Gift Card cannot be reloaded, reactivated, or restored. Partially redeemed Gift Cards remain valid until their Remaining Balance is exhausted.
• Gift Cards have no expiration date and are valid until redeemed or replaced (see Section 12).

11. Remaining Balance and Examples

If the price of a cleaning Service is less than the Gift Card Value, the difference stays on the Gift Card as a Remaining Balance that the Recipient may use later. The following examples illustrate how this works:

Cash-out of small balances. Under California law, a Gift Card with a Remaining Balance of less than $15.00 may be redeemed by the Holder for cash equal to that Remaining Balance, upon request. See Section 12 for details.

12. California Gift Card Rights and Legal Compliance

Heidi’s Gift Cards are gift certificates governed by California law, including California Civil Code sections 1749.45–1749.6. Consistent with that law:

• No expiration date. Your Gift Card does not expire. It remains valid until its value is redeemed or the card is replaced.
• No dormancy or inactivity fees. We do not charge service fees, dormancy fees, or inactivity fees on Gift Cards.
• Cash redemption of small balances. Effective April 1, 2026, a Gift Card with a Remaining Balance of less than $15.00 is redeemable in cash for that balance upon the Holder’s request. (California’s cash-out threshold, formerly $10, was raised to under $15 by Senate Bill 22, which also confirmed that electronic gift certificates are covered.) To request a cash-out of an eligible balance, contact us using the information in Section 28.
• Electronic gift cards covered. These protections apply to our digital eGift Cards.

These Terms are intended to comply with California law. If any provision of these Terms conflicts with a non-waivable right granted to you under California law, that law governs, and the remainder of these Terms remains in effect.

13. Booking and Scheduling Requirements

• A Gift Card does not schedule a cleaning. The Recipient must contact Heidi’s to request and book an appointment, which is subject to availability.
• Appointments are offered on a first-come, first-served basis and depend on team availability, seasonality, and demand. We do not guarantee any particular date, time, or turnaround.
• Service is limited to Heidi’s current service area. Travel outside that area is not guaranteed and may be unavailable or subject to an additional charge that the Gift Card may not fully cover.
• Certain Services may be subject to minimum charges, minimum hours, or minimum home-size requirements. Deep Cleaning is billed hourly (currently $150/hour), and Move In / Out and Post-Construction cleans require additional time.
• Homes exceeding the estimator’s supported size (over 5,000 square feet) or with unusual conditions require an on-site walkthrough before booking and pricing.
• The Recipient must provide safe and timely access to the property (keys, codes, entry instructions, parking, working utilities). Failure to provide access may be treated as a late cancellation or no-show under Section 14.

14. Cancellations, Rescheduling, No-Shows, and Property Access

Because a Gift Card represents prepaid value, we handle scheduling changes as follows. Value is deducted from a Gift Card only after a Service is actually performed, except in the limited situations described below, which reflect the real costs of a reserved appointment:

• Rescheduling. Appointments may be rescheduled at no charge if the Recipient gives at least [48] hours’ notice before the scheduled start time. No Gift Card value is deducted for a timely reschedule.
• Customer cancellation. A cancellation made with at least 24 hours notice results in no deduction; the full Gift Card value remains available.
• Late cancellation. A cancellation made with less than 24 hours notice may result in a cancellation fee of up to $50 of the scheduled Service price, which may be deducted from the Gift Card’s Remaining Balance.
• No-show or no access. If our team arrives and cannot perform the Service because no one provides access, the property is unsafe, or the Recipient is not available (a “no-show” or “lockout”), a fee of up to $50 of the scheduled Service price may be deducted from the Gift Card’s Remaining Balance to cover travel and reserved time.
• Heidi’s cancellation. If Heidi’s cancels or cannot perform a scheduled Service, no value is deducted, and we will work with the Recipient to reschedule. The Gift Card’s value is unaffected.

Bracketed amounts and notice periods above reflect Heidi’s current policy and may be updated; the policy in effect at the time of booking applies and will be communicated at booking.

15. Service Scope, Add-Ons, and Additional Charges

• The Services included in Regular and Deep Cleaning are described on the Site. Some tasks are excluded from standard cleans and are available only at additional cost — for example, exterior windows, garages, patios/decks, carpet cleaning, and trash removal. Our teams do not move furniture.
• Pricing may change after inspection. The final price of a Service may differ from any Estimate based on the home’s actual size, condition, and the scope of work observed on site.
• Additional services require approval. Any add-on or out-of-scope work will be performed only with the Recipient’s prior approval of the additional charge.
• Gift Card covers only available value. A Gift Card can be applied only up to its Remaining Balance. If the total price of a Service (including approved add-ons) exceeds the Remaining Balance, the Recipient is responsible for paying the difference by another accepted method at the time of Service.

16. Gift Card Purchases Are Final and Non-Refundable

Except as required by law, and except for the California cash-out rights described in Sections 11–12:

• All Gift Card purchases are final. We do not offer refunds, cancellations, or exchanges of Gift Cards once a purchase is completed.
• Gift Cards have no cash value except where California law requires cash redemption of a small Remaining Balance (see Section 12).
• Promotional Discounts are non-refundable and have no cash value.
• Gift Cards may not be resold, and Heidi’s is not responsible for Gift Cards obtained from any unauthorized source (for example, third-party resellers or auction sites). We may refuse to honor Gift Cards that were not purchased directly from Heidi’s through the Site.

17. Fraud, Chargebacks, and Unauthorized Use

To protect our customers and our business, Heidi’s may take the following actions. We may, in our reasonable discretion, decline, delay, suspend, cancel, or void a Gift Card, a purchase, or a Remaining Balance, and refuse or limit redemption, if we suspect any of the following:

• Fraud, misrepresentation, or an unauthorized, stolen, or fraudulent payment method;
• A chargeback, payment dispute, reversal, or failed or reversed charge associated with the purchase;
• Identity theft or use of another person’s information without authorization;
• Suspicious, abusive, or unusual purchasing or redemption activity, or attempts to manipulate, tamper with, counterfeit, or exploit Gift Card values, codes, or discounts;
• Duplicate, repeated, or double-redemption attempts, or attempts to redeem the same value more than once; or
• Any violation of these Terms or applicable law.

If a payment is charged back or reversed after a Gift Card is issued or partially redeemed, we may void the Gift Card and its Remaining Balance and pursue recovery of amounts owed and associated costs to the fullest extent permitted by law. Voiding a Gift Card obtained through fraud or an uncollected payment does not entitle any person to a refund.

18. Lost, Deleted, or Undelivered Gift Cards

Heidi’s maintains records of issued Gift Cards and their Remaining Balances. If a legitimately purchased Gift Card is lost, accidentally deleted, or was not received due to a delivery issue not caused by incorrect contact information you supplied, contact us (Section 28). Upon verifying the purchase and the current Remaining Balance in our records, we will make commercially reasonable efforts to re-send or re-issue the Gift Card for its Remaining Balance to a corrected email address or phone number.

We are not obligated to re-issue a Gift Card that was delivered to the contact information you provided, that has already been redeemed, or that we cannot verify. Re-issuance never increases the Gift Card Value or the Remaining Balance, and any Promotional Discount is not re-applied.

19. Technical Problems and Availability

The Site and the purchase and delivery process depend on systems and third parties we do not fully control. To the fullest extent permitted by law, Heidi’s is not liable for failures, interruptions, delays, or errors arising from:

• Internet, network, hosting, or power outages;
• Payment-processing issues, downtime, or errors at Stripe;
• Email provider delays, filtering, or outages;
• SMS/text delivery failures, carrier issues, or message blocking;
• Web browser, device, or software incompatibilities, or user input errors; or
• Third-party data errors, including address / square-footage lookups.

If a technical problem prevents a completed purchase from being delivered, our sole obligation is to deliver the Gift Card you paid for (or re-send it) once the issue is resolved, or, where a payment was charged but no Gift Card could be issued, to correct the charge.

20. Privacy and Information You Provide About Others

We collect and use the information described in Section 5 to process your purchase, deliver the Gift Card, provide and schedule Services, keep records, prevent fraud, and comply with law. Payment card data is handled by Stripe. Our Site also uses analytics and advertising tools (for example, Google Analytics and Meta Pixel) that may collect usage information through cookies and similar technologies.

When you provide a Recipient’s name, email, or phone number, you represent that you are authorized to share that information with us for the purpose of delivering the Gift Card. Our collection and use of personal information is described in our Privacy Policy at [insert URL], which is incorporated into these Terms by reference. California residents have rights under the California Consumer Privacy Act (as amended); please see the Privacy Policy for details and for how to exercise those rights.

21. Disclaimers and Satisfaction

Except as expressly stated in these Terms and as required by law, the Site, the estimator, and Gift Cards are provided “as is” and “as available,” and Heidi’s disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty regarding the accuracy of estimates or third-party data. This does not limit any non-waivable warranty or right you have under California law.

Any “satisfaction guaranteed” or similar statement on the Site refers to our re-clean policy: if the Recipient is not satisfied with a completed cleaning, they must notify Heidi’s within [24–48] hours, and we will return to re-clean the affected areas at no additional charge. This re-clean remedy is our sole obligation and the Recipient’s exclusive remedy for a cleaning-quality concern, and does not entitle the Recipient to a refund of Gift Card value.

22. Limitation of Liability

To the fullest extent permitted by law, Heidi’s and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Site, a Gift Card, a Promotional Discount, delivery or non-delivery, or the purchase or redemption process, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Heidi’s total aggregate liability arising out of or relating to a Gift Card or these Terms will not exceed the Amount Paid for the Gift Card giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under California law, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by Heidi’s negligence, or the non-waivable gift-card rights described in Section 12.

23. Indemnification

You agree to indemnify and hold harmless Heidi’s and its owners, officers, employees, and agents from and against any claims, damages, losses, liabilities, and reasonable costs (including attorneys’ fees) arising from your breach of these Terms, your provision of inaccurate or unauthorized Recipient or billing information, your unauthorized use of a payment method, or your violation of applicable law, except to the extent such claims arise from Heidi’s own negligence or misconduct.

24. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully; it affects how disputes are resolved. Except for (a) claims that qualify for small claims court and (b) claims to enforce non-waivable rights under California law, you and Heidi’s agree to first attempt to resolve any dispute informally by contacting us. If a dispute is not resolved within 30 days, either party may elect to resolve it by final and binding individual arbitration administered by a recognized arbitration provider under its consumer rules, seated in California, rather than in court.

Class action waiver. To the fullest extent permitted by law, disputes will be resolved only on an individual basis, and you and Heidi’s waive any right to bring or participate in a class, collective, or representative action. This waiver does not apply to any claim or relief that cannot be waived as a matter of law, including, where applicable, public injunctive relief. If the class action waiver is found unenforceable as to a particular claim, that claim will proceed in court.

This section does not apply to, or limit, your non-waivable rights under California law, including the gift-card rights described in Section 12. This arbitration agreement is enforceable only if you have affirmatively accepted these Terms; see the Attorney Note in the internal section regarding acceptance.

25. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or to a Gift Card are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to Section 24, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in [Insert County] County, California, for any matter not subject to arbitration.

26. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your purchase governs that purchase. Changes are effective when posted on the Site with an updated “Last Updated” date, and do not retroactively reduce the value of, or the non-waivable rights associated with, a Gift Card already purchased.

27. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy and any policy communicated at booking, are the entire agreement between you and Heidi’s regarding Gift Cards, and supersede prior understandings on that subject.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Headings. Section headings are for convenience only and do not affect interpretation.

28. Contact Information

Questions about these Terms, a Gift Card, a Remaining Balance, a cash-out request, or delivery can be directed to:

By purchasing a Gift Card, you acknowledge that you have read and agree to these Terms & Conditions.